Support
Help, when you need it.
Stuck on something, or just want a hand? Chat is the fastest way to reach us: the chat bubble sits in the bottom right corner of every page. Below that, the questions we get asked most about the Tribe app, Kula Intelligence and Kula Fitness.
Chat to us
The quickest answer is bottom right.
Chat is the best way to get support. Tap the bubble in the bottom right corner and you’re talking to us directly, with no ticket number in between. Whether you’re a studio owner mid-setup or a teacher who can’t get into the Tribe app, start there.
FAQ
Questions, answered.
Three sets of answers: the Tribe app your teachers use, Kula Fitness for running the studio, and Kula Intelligence underneath both. Pick the one you’re asking about.
Tribe app
For teachers: getting the app from your studio, linking your studios, Whispers, picking up covers, and one view across everywhere you teach.
The Tribe app is the teacher’s app, and you download it to your phone. It is where you manage your working life: your schedule, the covers you can pick up, studio messages, your compliance documents and your 1:1 sessions, across every studio you teach at.
Teachers and instructors. Owners and managers run the studio side in Kula Fitness, and the two talk to each other. It is not a member-facing app: members still hear from your people, not from software.
Your studio sends you the download link as part of setting you up, so start with your manager. Install the Tribe app, sign in with your own email address, then link yourself to the studio with the company-wide invite code your manager shares. The account is yours, not the studio’s, so if you work at more than one studio you link each of them to that same account. On its own, before a studio is linked, the app does very little.
Signing in and linking are two separate steps. Signing in uses your own email address, so start there if the app will not let you in at all. Linking needs the studio’s company-wide invite code, which your manager holds along with the download link, so ask them for both. If you have the code and the studio still will not link, open the chat in the bottom right corner of this page and we’ll sort it out.
Whispers are the quiet nudge that lands with you at the right moment, usually before you walk into class: “Sarah’s back after 3 weeks, welcome her home,” or “new face, three classes in, learn her name.” They give you the context, and you always make the final call on what you say.
When a class needs covering, it is offered to the teachers who are available, qualified and a good fit, and the first to accept gets it. The studio’s booking system updates itself, you and the manager are both confirmed, and a reminder goes out 24 hours before. If nobody picks it up, it escalates, so a class is never left uncovered.
No, and this is where the Tribe app earns its keep. You keep one account and link each studio to it, so every class you teach sits in one schedule, covers from any of them come to the same place, and your messages and documents live together, instead of a different app and a different group chat per studio.
Both are in the Tribe app. Schedules show every class you are on, across all the studios you teach at, and Compliance keeps your certificates and documents tracked in one place.
It runs on your studio’s own connected data, walled off on its own, encrypted with strict access controls, and every action is on the record.
Kula Intelligence
Connecting your systems, asking questions of your own numbers, and what stays locked down.
Kula Intelligence connects everything your studio runs on, from bookings and payments to marketing, finance and CRM, into one place that actually understands it, then answers questions in plain English from your own numbers. Who’s at risk this week, which class is quietly dying, where the money is leaking.
No. Kula is not booking software and it does not replace what you run. It sits on top of the systems you already use, reads the data you already have, and tells you what that data can’t.
Live today: Mindbody, Wix, GymMaster and ClassPass for bookings, and Stripe for payments. Glofox, Hapana, Momence, ABC Fitness, Trainerize and Xero are on the connector roadmap. If yours isn’t on the list, tell us in the chat, because that demand is how the roadmap gets ordered.
Connect in minutes. A single studio is usually ready in about 30 minutes, and we email you the moment it is. Bigger multi-site books can take a few hours.
Just Claude or ChatGPT installed: the ready email starts your first session in one click.
The Kula Intelligence console is at console.kula.digital. Once you’re connected you can also just ask your studio questions from inside Claude, ChatGPT or Gemini, and get the same answer wherever you ask it.
No. Access is read-only. Every query passes a policy engine that enforces tenant isolation, role scope, relationship scope, consent scope and purpose limitation, and every query is immutably logged.
Focused add-ons that go deeper on one job. Let’s Get Going (your guided first month), the At-Risk screen, the Yield screen and Data Health are included on every plan, installed automatically, and more arrive over time.
Yes. Kula Intelligence is an MCP (Model Context Protocol) server, so Claude, ChatGPT, Gemini, Claude Code and any other MCP-capable client can query your studio directly. You create a per-org, role-scoped token in the Kula console under Settings, Integrations, MCP Tokens. The technical detail is on the Kula Intelligence MCP page.
Start with the Data Health skill, which checks your connected data for gaps and conflicts, since that is usually the cause. If it still looks off, open the chat in the bottom right corner and we’ll trace it with you.
Kula Fitness
For owners and managers: running the studio, seeing what’s happening, and managing your Tribe members.
Kula Fitness is what you run the studio from. You see what is happening across the business, act on it, and manage your Tribe members, the teachers and staff who work for you. It is the studio side of Kula; the Tribe app is the teacher side.
Kula Fitness is for running the studio: seeing what is happening, acting on it, and managing your Tribe members. The Tribe app is what those teachers open to manage their own working life: their schedule, the covers they can pick up, their messages and their compliance documents, across every studio they teach at. Two sides of the same system.
You send a teacher the Tribe app download link and your studio’s company-wide invite code. They install the app, sign in with their own email address, then use the code to link themselves to your studio. There is no per-person invite to chase, and you manage your Tribe members from Kula Fitness after that.
For covers, yes. When a cover is claimed, Kula updates your connected booking system, confirms the manager and the covering teacher, and sends a 24-hour reminder.
It doesn’t blast them. Studio Whispers time the moment, like a welcome after a first class or a check-in after week one, and Teacher Whispers hand the teacher the one thing they need to know about who’s in the room. The connection stays human, and your team always makes the final call.
Current pricing is on the pricing page. It is month to month with no lock-in, and the Kula Fitness plan includes Kula Intelligence, so it is one price and one decision rather than something to bolt on later.
Yes. Two sites are included, with a per-site rate after that. You see the whole group from Kula Fitness, and a teacher who works across several of your studios sees all of them in one Tribe app, which is a large part of why teachers value it. Group and franchise rollouts are planned with you, so start a chat if that’s you.
You run Kula Fitness in the browser at fitness.kula.digital. Your teachers do not log in there: they install the Tribe app from the link you send them, sign in with their own email address, and link themselves to your studio with your invite code. The Kula Intelligence console is a separate front door, at console.kula.digital.
Pick your booking system on the pricing page and connect in minutes, and we email you the moment your studio is ready. If you’d rather be walked through it, book a free Studio Health Check and we’ll go through your own numbers with you.
Not answered here? Read the Tribe app overview, the Kula Intelligence page, or open the chat in the bottom right corner and ask us.
Ways to reach us
Chat first. Then these.
ChatFastest
The fastest way to reach us. The bubble is in the bottom right corner of every page.
Email
Not urgent, or need to send details across? Write to hello@kula.digital and we’ll come back to you.
Docs
Setup guides, connectors and product documentation, if you’d rather read it yourself.
Signing in
Where to log in.
Teachers install the Tribe app from the link their studio sends them, sign in with their own email address, and link themselves to each studio they work at. Owners and managers run the studio from Kula Fitness in the browser, and the Kula Intelligence console is its own front door.