Tag
studio operations
operator playbook
Nobody's watching the gaps in your studio, and that's where the money goes
Your booking system and your payment tool each do their own job and can't see across each other, so a few students slip through the gap. Here is the biggest leak, what it costs, and how to close it without confrontation.
Phil ·
Business
You get paid for leads. You get judged on members.
Fitness studios hire agencies on cost per lead and fire them over churn. Here is the retention gap agencies get blamed for, and the fix that costs nothing.
Phil Goodwin ·
Business
Becs didn't get a dashboard. She got a leadership team.
A Bondi studio manager spent half an hour with the executive team her business could never afford, a CFO, an HR lead and a yield manager on tap, and turned a stressful resignation into an exciting new chapter for a teacher and the studio.
Phil ·